QUESTIONS & ANSWERS

  • At this time, we are only serving Fairfax County, Arlington County, Loudoun County, City of Alexandria, Prince William County, Montgomery County, Prince George's County, and District of Columbia.

  • Yes, we offer free delivery to areas within 15 miles of Springfield, VA. Delivery fees apply for all other areas of the DMV and range from $30-200. If you live outside of our free delivery zone, we recommend inquiring before booking for a quote. Please email us for a quote.

  • If the date of your event is showing grayed out or unavailable when trying to book online or for bookings needed during the weekday (Mon-Fri), please contact us to learn more about potential availability.

  • We set up the morning of your party between 9am-3pm (roughly two hours prior to your event).

    Please note, the 9am time on your booking confirmation is just a placeholder. We will coordinate a specific delivery window based on the start time of your event. In the case you need a special delivery time, please let us know and we will do our best to accommodate.

    We pickup same-day after your event ends. This allows us time to clean and prepare the rental for the following day’s event. Pickups requested after 9pm will incur an additional charge of $50 per extra hour.

  • Yes! Please confirm that an electrical outlet or generator is available to power the bouncer. The delivery team will have power cords available if needed.

  • We accept cash and credit/debit card payments. If paying by cash, please have exact change as our delivery crew does not carry cash. Full payment is due at the time of your rental delivery.

  • We require a $50 non-refundable deposit to book the inflatables. The deposit is applied towards the total of your rental. If you need to cancel your event, we will hold your deposit and you can reschedule for any future date. If you reschedule your event more than once, there will be a $50 inconvenience fee.

  • If you need to cancel your event, we will hold your $50 non-refundable deposit and you can reschedule for any future date. When you are ready to reschedule, the deposit will be applied to your new event date. If you reschedule your event more than once, there will be a $50 inconvenience fee.

    For cancellations within 24 hours of the event that are not due to weather, we will charge 50% of the invoice.

    We ask as a courtesy that you give us as much notice as possible when cancelling and/or rescheduling.

  • We can set up on grass, turf, asphalt, concrete, pavers, or inside a venue or home. We cannot under any circumstances set up on rocks, gravel, or dirt.

  • We are fully licensed and insured, so we can set up at parks. It’s your job to make sure the park has an electrical hookup to power the blower. Please check with your park ahead of time to see what permits or proof of insurance they need us to provide!

  • The inflatable will be totally clean! We wash, sanitize, and dry our inflatables immediately after each use.

    Contactless delivery or the use of face masks can be accommodated upon request.

  • One of the greatest dangers when using inflatables is wind. A strong gust of wind can pull the stakes anchoring an inflatable out of the ground and send it flying through the air with people on it. Inflatables must be deflated when winds reach 15 mph. No exceptions.

    If it is raining the day of your event and you decide to cancel, the deposit will be held and you are able to reschedule for any future date. The rain will not hurt our inflatables. We encourage you not to cancel due to rain, as most times it is only scattered showers.

    You have until 7:00am the morning of your rental to let us know if you are going to postpone due to bad weather.

  • There are no shoes, food, drinks, face paint, confetti, gender reveal dust/powder, pen/marker/crayon/paint/etc. allowed on the bounce house as this can cause the vinyl to pop, rip, or stain. Any damage (beyond typical wear and tear) will result in an additional fee to repair or replace the damage done. We do not set up at events with face paint. Face paint (even washable) permanently stains the bouncers. If any face paint gets on the bouncer the client will be held responsible for replacement costs.